Anger: Sprints' New Data Card Download Caps Producing Apoplexy In Customers
ap·o·plex·y /?æp??pl?ksi/ 1. stroke (def. 6). 2. a sudden, usually marked loss of bodily function due to rupture or occlusion of a blood vessel. 3. a hemorrhage into an organ cavity or tissue.

Ha, learned a new word today. 

Apparently WalMart (at least in Winona, I'd be interested in hearing confirmations elsewhere) has a new dress code. Navy Blue polo's and khaki pants.  Smocks are on their way out?  Trying to be Target again…it hasn't worked yet.  I don't know that this new dress code will help.  I think they should just issue the […]

The indie ISP known for great customer service and premium services is being bought by Best Buy. I cannot see anything good coming of this, except of course some lining of Best Buy executive pockets.
"We have a high regard for Speakeasy's employees, their culture, and their valued relationships with customers and vendors," Jackson said. "They […]

Gamehendge Last Call DVD has been mastered.  If you would like a copy get me your address.  Donations accepted, certainly not required.
BSP Enterprises would like to collaborate with North Industries and put together an ultimate edition with everyones best pictures together.  If you have sweet or not so sweet pictures from McGraw's Last Call.  Get […]

Well my post on TiVo's customer service has made me "Web Famous 3.0".  The story made The Consumerist, then Digg (that's a whole demonstration in how Digg is broken too) and Gizmodo through The Consumerist.  I feel like following up on some of the comments I have been seeing.
I think that characterizing the statements […]

Well I wrote about TiVo's customer service being a little off the mark, so it is only fair that I write about an A+ experience as well.  I ordered books in January from Amazon.  One book must have been backordered because the shipment took forever.  IT finally in Feburary started shipping in pieces.  3 of […]

My TiVo experience just made The Consumerist!

I wouldn't call it painless but at least she was pleasant and spoke perfect English.
Tomorrow would have been a fresh billing for the TiVo and the Snapstream box is working reasonably well so it was time to cancel.  I waited on hold for about 12 minutes with slightly above hold music.  A pleasant woman named […]

The Radiospy knows first hand that Nintendo's customer service clearly is top notch, but this story really is good.  Sony nor Wal-Mart nor probably anyone else save the Citking would treat you that good.